Hotel Odyssee Center

This hotel was a very enjoyable stay with great cleaning staff. Always made sure the rooms were in great condition and neat and tidy. The rooms were of good size and the AC was much appreciated. Special mention goes to Wadie at reception. He made sure we were comfortable, kept reassuring us and offering assistance in any way he could. Exceptional professional service delivered by him, always willing to go the extra mile with a smile on his face. Very impressive indeed. An invaluable member of staff indeed.

The hotel was fine, though a bit weird and trying to hide a lack of cleanliness. The largest complaint is we were specifically told breakfast was included when we checked in. Others were told the same, and had eaten breakfast for free for several days prior. When we went to breakfast, however, they asked us to pay for it AT THE END. Which wouldn't have been so bad, if it were good, or cheap, but since it was quite expensive and not even hot food, it didn't sit right. When we complained to the front desk they acted confused and said our reservation said no included breakfast. Why did you tell us it was included then? Overall I wouldn't stay here again, plenty of great hotels in the area that aren't going to scam us.

Couldn’t find our reservation at first. They didn’t have the room we payed for when we checked in, which was a junior suite and put us in a different smaller room. Then when we asked about it they said we already got a good price. We asked about change for our money and told us to go to an exchange. We asked about a taxi told us to go a couple streets to grab it. Just overall not willing to actually offer substantial help.

The pros: The housekeeping staff was amazing- I can’t praise them enough. The location is good and Casa Port train station is a ten minute walk away. My room on the 6th floor was clean and quiet. The shower in my bathroom always provided hot water with decent water pressure. The heat and AC in my room were easy to control. The cons: So many cons. I feel the male receptionists working at the hotel were hostel and possibly in cahoots with Moroccan citizens to to scam and con unsuspecting travelers I feel that the receptionists didn’t listen to my concerns and rushed me out of their presence. I felt unwelcome by both the receptionist and bell hop and this hotel. The bell hood don’t ask if you would like help and just grab your bags - you have to command the them to stop. The people who work here allow the taxi drivers to harras patrons at the hotel and encourage their behavior.I wouldn’t recommend anyone’s stay at this hotel. You can get more professional service and another location.

I was definitely disappointed at this hotel. This was one of the worst hotel experience I and my spouse ever experienced as travelers. The only thingsl nice about the hotel was the location. First of, on their website they advertise they have 2 resturants and a full bar. However, upon arrival they only have 1 resturant for buffet (midocre and same everyday)and their second resturant has been closed since COVID as stated by staff. Also, in the bar they have bottles of alcohol on the shelves but have NO alcohol. So what is the point of having empty bottles?? Upon check in, we were told to wait for our room to be ready, once ready the door man came to pick up our luggage and moved towards the elevators. No communication from front desk about what room number, breakfast times or any info. When I asked him about the times for breakfast he seemed irritated. When you walked into the hotel, at first glance it looked nice at the entrance which is such a facade because our rooms were nasty. It looked like "molds" on the ceiling, the bathtub and shower heads were disgusting, bathtub was not flowing so the water will sit and drain slowly **see photos**. When my spouse asked for tea at the front desk he said "you can go outside if you want tea". The menus in the rooms were not updated as they did not serve most of the meals. Our room phone was not working so for EVERY request we had to go downstairs. We asked them twice and no one ever came to fix it! This was the worst experience, I will never go back and highly do not recommend.